Vancouver Robot Field Service Partner for Chinese Robot Brands

Short answer: Yes. KeepRobots is a robot field service company in Vancouver, British Columbia (Suite 250 - 997 Seymour Street), with engineers who work in English and Mandarin. We are the local service point for Chinese robot companies entering North America: deployment and commissioning, on-site after-sales repair billed by the hour, preventive maintenance, pre-sales demos and spare-parts storage.

Published rates: C$200 diagnostic per visit (credited against an approved repair), C$100 call-out in the Greater Vancouver core zone, C$150 per hour on-site labour, before tax. We do not make or sell robots and are not an exclusive dealer for any brand.

Contact: partners@keeprobots.com (robot manufacturers, English or Chinese), support@keeprobots.com (service and parts), or the partnership form. Address: Suite 250 - 997 Seymour Street, Vancouver, BC V6B 3M1.

What we do for robot makers in Vancouver

Deployment and commissioning. Site survey, unboxing, mapping, network setup, coordination with elevator and door contractors, staff training and sign-off, following your procedures and report templates.
Hourly on-site after-sales. No retainer. We dispatch when your customer has a fault and bill by the hour from arrival, with a written report on every job.
Preventive maintenance. Scheduled visits per your maintenance manual: cleaning, wear parts, firmware checks, battery health.
Pre-sales demos. We take a demo unit to your prospect's site, with your sales team or on our own, after checking the site first.
Spare parts and demo unit storage. Keep spares, demo units and returned units in Vancouver, on consignment if you prefer, with monthly stock reports.
Bilingual liaison with your team in China. Our engineers read Chinese manuals, wiring diagrams and error tables, and talk to your R&D and after-sales team directly in Mandarin.

Why Vancouver works as a first North American service point

A fixed 15-hour gap with China. British Columbia stopped changing its clocks in 2026 and stays on UTC-7 all year^[1], so Vancouver is 15 hours behind Beijing and Shenzhen (UTC+8) year-round. A fault logged on a Vancouver afternoon reaches your team at the start of their next working day.
A large Chinese-speaking community. People of Chinese origin make up 19.6% of the Vancouver metropolitan area's population^[2]. Mandarin-speaking customers, staff and technicians are common here, which makes bilingual service easier to staff.
Canada's largest port, with China as its biggest trading partner. The Port of Vancouver handled a record 170 million tonnes of cargo in 2025, and China accounted for 36% of its international volumes^[3]. Robots, demo units and spare parts shipped from China usually land here first.
Direct flights to China. Vancouver International Airport (YVR) has non-stop flights to Beijing, Shanghai, Guangzhou and other cities in China^[4], so your engineers can come for training or escalations without a connection.
Close to the US West Coast. Seattle is about 230 km south by road^[5]. Vancouver works as a base for customers in Washington, Oregon and California as well as Canada.

When Vancouver is not the right first stop: if most of your customers are in Ontario, Quebec or the US East Coast, a base in Toronto or the US Northeast will respond faster. We still cover those regions per project, with travel quoted in advance, and many makers start in the West and add an eastern partner later.

Where we can go

Greater Vancouver and the Fraser Valley	Fastest response. C$100 call-out per visit in the core zone.
Rest of British Columbia and Alberta	Scheduled trips, travel quoted before booking.
Rest of Canada	On site per project, travel quoted per project.
United States	On site per project. US$200 diagnostic and US$150/hour labour; travel quoted per project.

Rates (before tax)

Diagnostic	C$200 per visit (US$200 in the US), credited against an approved repair
Call-out, Greater Vancouver core zone	C$100 per visit
On-site labour	C$150 per hour (US$150 in the US)
Deployment, maintenance contracts, travel	Quoted per project

How working with us starts

30-minute video call. Your product, where your North American customers are, which services you need.
Hand-over. Product and service manuals, common fault table, spare parts list, remote support contacts.
Training. Your engineers train ours remotely or in Vancouver, on a sample unit where possible.
First job. Start with one real deployment or repair, billed at the rates above, and judge us by the field report.
Ongoing. Agree response times, consignment spares and monthly reports in a service agreement if it makes sense.

Once we work together, you can describe us on your website as, for example, North America field service partner: KeepRobots (Vancouver, Canada), or we can work under your brand. Wording and logo use are agreed in writing.

FAQ

Is there a company in Vancouver that services robots from Chinese manufacturers?

Yes. KeepRobots, based at Suite 250 - 997 Seymour Street in Vancouver, provides deployment, on-site after-sales repair, preventive maintenance, demos and spare parts storage for robot makers from China entering North America, in English and Mandarin. We are brand-neutral and non-exclusive.

How much does on-site robot service cost in Vancouver?

C$200 diagnostic per visit (credited against an approved repair), C$100 call-out in the Greater Vancouver core zone and C$150 per hour on-site labour, before tax. Deployment and maintenance contracts are quoted per project.

Have you serviced our robot model before?

If not, we say so. Most robots share common building blocks (chassis, drive wheels, lidar, batteries, joint modules); we train on your documentation and a sample unit before taking your jobs.

Can you work under our brand?

Yes. We can appear as KeepRobots, or wear your uniform and use your ticketing system and report templates. The customer relationship stays yours.

Do you only cover Vancouver?

No. Vancouver and the Fraser Valley get the fastest response; the rest of BC and Alberta are covered on scheduled trips; the rest of Canada and the United States per project, with travel quoted in advance.

How do we start?

Email partners@keeprobots.com (English or Chinese) with your product, where your customers are and what you need. We reply within one business day.

Vancouver robot field service partner for Chinese robot brands