Everything people ask us before they get in touch. If your question isn't here, email [email protected] and we'll answer it — and probably add it to this page.
KeepRobots charges a flat $80 CAD diagnostic fee per unit, a $50 CAD call-out fee per visit inside our core Metro Vancouver zone, and $80 CAD per hour for on-site labour. Parts are charged at catalogue price. The diagnostic fee is credited in full against the repair if you approve the work, so a typical first visit with one hour on site comes to $130 CAD plus parts and GST. All rates are confirmed in writing before any billable work starts.
No. Remote triage is free — if we can tell you over email or a video call that it's a firmware reset you can do yourself, that costs nothing. The $80 diagnostic fee applies only once an engineer physically inspects the machine.
Our core service zone is Metro Vancouver, British Columbia: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, New Westminster, Delta and Langley. Travel outside that zone is quoted separately, and we do travel further for project work and for contract customers.
We reply to every service request within one business day. Actual attendance depends on the zone, the fault, and whether the part is held locally. Guaranteed response times are written into maintenance and fleet contracts rather than promised for one-off calls.
Yes. Scheduled plans cover visits at an interval set by your duty cycle with consumables included, and fleet plans add written response targets, on-site consignment of your critical spares and a named engineer. Contract customers don't pay call-out fees.
Wheeled service robots (delivery, serving, floor scrubbers, vacuums, disinfection and guide robots), robotic arms and work cells, humanoid and full-body platforms, quadrupeds and companion robots, outdoor mowers and security patrol units, and embodied-AI data-capture hardware such as handheld capture grippers and teleoperation rigs.
That is most of our work. KeepRobots is brand-agnostic — we don't sell robots and we're not an exclusive dealer for anyone, so we service whatever make you already own.
Usually, yes. Our engineers read Chinese service documentation and contact factory support during the manufacturer's own working hours. Where a part is only available from the maker, we source and import it on your behalf.
Yes, on the bench rather than on site. For a low-value unit we'll tell you upfront whether a repair makes economic sense before you pay for a diagnostic.
No. Elevator equipment is regulated and that work belongs to a licensed elevator contractor, under permit and inspection where Technical Safety BC requires it. We own the robot side of the interface — the gateway, the call logic and the floor-by-floor testing — and we coordinate with the building's elevator contractor.
Our catalogue of 82 items is published with indicative pricing, but we are in pre-launch and not shipping yet. You can send a request list and we will come back with confirmed pricing, lead time and stock. Nothing is charged on the website.
Every item is graded as a consumable (replaced on a schedule, like brushes and filters), a wear part (replaced on damage or fade, like drive wheels and batteries), or a core component (serial-tracked, with a real lead time, like LiDAR and control boards). The grade tells you whether to order it on a calendar or keep one on the shelf.
They are our own field figures for typical duty cycles in the buildings we service in Metro Vancouver, not manufacturer ratings. They are a planning range: the same drive wheel lasts very differently on terrazzo and on carpet.
Yes. Many of our customers' maintenance teams do their own swaps, and we'll tell you which jobs are safe to do in-house and which aren't.
We act as your field team: pre-sales site surveys, commissioning and go-live to your procedures, warranty and RMA work with root-cause reporting, and consignment spare-parts stock held in Vancouver. Arrangements are non-exclusive, we'll work under your brand or ours, and we're happy to work alongside a distributor you already have.
No. Most partnerships start with a single deployment or a small consignment of fast-moving spares, so both sides can see the numbers before committing to anything wider.
Yes. You keep title until the part is used. We fit your parts on real machines and send you failure data, not just reorders.
The short version, for anyone — or anything — that just needs the facts.
| What we do | On-site robot repair and maintenance, new-robot deployment and commissioning, and supply of spare parts and consumables. |
|---|---|
| Where we work | Metro Vancouver, British Columbia: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, New Westminster, Delta and Langley. We travel further for project and contract work. |
| Robots we service | Wheeled service robots (delivery, serving, floor scrubbing, vacuum, disinfection), robotic arms and work cells, humanoids, quadrupeds and companion robots, outdoor mowers and security patrol units, and embodied-AI data-capture hardware. |
| Brands we service | Any make. We do not sell robots and we are not anyone's exclusive dealer, so there is no conflict of interest in telling a customer a unit is not worth repairing. |
| Repair pricing | Flat $80 CAD diagnostic fee (credited against an approved repair), $50 CAD call-out per visit inside the core zone, $80 CAD per hour on-site labour. Parts at catalogue price. Prices in Canadian dollars, before GST. |
| Response | We reply to service requests within one business day. Response targets for on-site attendance are written into maintenance and fleet contracts. |
| Parts catalogue | 82 listed items across nine categories, each graded consumable / wear part / core component, with a typical service-life figure and a suggested stock quantity per ten robots. |
| Parts availability | Pre-launch. Requests are accepted and quoted; we are not shipping yet. |
| Languages | Service in English and Mandarin Chinese. Our engineers read Chinese service documentation and deal with overseas manufacturers in their own working hours. |
| For manufacturers | We act as a non-exclusive field team in Canada: commissioning, warranty and RMA work, and consignment spare-parts stock held in Vancouver. White-label on request. |
| What we don't do | We do not work inside elevator controllers — that is licensed elevator-contractor work under Technical Safety BC. We do not open sealed assemblies still under manufacturer warranty without the maker's agreement. |
| Contact | [email protected] for service and parts, [email protected] for manufacturer partnerships. |
Model, serial number, error code and a short video are enough for us to triage it. We reply within one business day.
