Questions, answered plainly.

KeepRobots charges a flat $200 CAD diagnostic fee per robot, per visit, a $100 CAD call-out fee per visit inside our core Greater Vancouver zone, and $150 CAD per hour for on-site labour (in the US: $200 USD diagnostic fee per robot, per visit and $150 USD per hour, travel quoted per project). Parts are charged at catalogue price. The diagnostic fee is credited in full against the repair if you approve the work, so a typical first visit with one hour on site comes to $250 CAD plus parts and GST. All rates are confirmed in writing before any billable work starts.

No. Remote triage is free — if we can tell you over email or a video call that it's a firmware reset you can do yourself, that costs nothing. The $200 diagnostic fee applies only once an engineer physically inspects the machine.

Per robot. The diagnostic fee is $200 CAD ($200 USD in the US) per robot, per visit, so if we look at two robots on one visit, that is two diagnostic fees. Each robot’s fee is credited against its own repair if you approve it. The $100 CAD call-out fee in the core Greater Vancouver zone is charged once per visit, however many robots we look at.

We are based in Greater Vancouver, British Columbia, and serve Canada and the United States. Greater Vancouver and the Fraser Valley are our local area, with the fastest response. The rest of BC and Alberta are covered on scheduled trips. The rest of Canada and the US are served on site per project. The standard call-out fee applies inside the core Greater Vancouver zone (Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, New Westminster, Delta and Langley); travel outside it is quoted per project.

We reply to every service request within one business day. Actual attendance depends on the zone, the fault, and whether the part is held locally. Guaranteed response times are written into maintenance and fleet contracts rather than promised for one-off calls.

Yes. Scheduled plans cover visits at an interval set by your duty cycle with consumables included, and fleet plans add written response targets, on-site consignment of your critical spares and a named engineer. Contract customers don't pay call-out fees.

Wheeled service robots (delivery, serving, floor scrubbers, vacuums, disinfection and guide robots), robotic arms and work cells, humanoid and full-body platforms, quadrupeds and companion robots, outdoor mowers and security patrol units, and embodied-AI data-capture hardware such as handheld capture grippers and teleoperation rigs.

Yes. KeepRobots is brand-agnostic — we don't sell robots and we're not an exclusive dealer for anyone, so we service whatever make you already own.

Usually, yes. Our engineers read Chinese service documentation and contact factory support during the manufacturer's own working hours. Where a part is only available from the maker, we source and import it on your behalf.

Yes, on the bench rather than on site. For a low-value unit we'll tell you upfront whether a repair makes economic sense before you pay for a diagnostic.

No. Elevator equipment is regulated and that work belongs to a licensed elevator contractor, under permit and inspection where Technical Safety BC requires it. We own the robot side of the interface — the gateway, the call logic and the floor-by-floor testing — and we coordinate with the building's elevator contractor.

Send an order request from the catalogue and we reply with a written quote: confirmed price, availability, lead time and shipping, normally within one business day. Payment is by invoice once you approve the quote — the website itself takes no payment.

Every item is graded as a consumable (replaced on a schedule, like brushes and filters), a wear part (replaced on damage or fade, like drive wheels and batteries), or a core component (serial-tracked, with a real lead time, like LiDAR and control boards). The grade tells you whether to order it on a calendar or keep one on the shelf.

They are our planning estimates for typical duty cycles in Metro Vancouver commercial buildings, not manufacturer ratings or measured fleet data. They are a planning range: the same drive wheel lasts very differently on terrazzo and on carpet.

Yes. Plenty of in-house maintenance teams can do routine swaps, and we'll tell you which jobs are safe to do in-house and which aren't.

No. KeepRobots (keeprobots.com) is a robot field service company based in Vancouver, BC, serving Canada and the United States. We deploy, repair and maintain robots made by other companies, and we do not manufacture or sell robots. We are not affiliated with Keep Robotics or any other company with a similar name.

We act as your field team: pre-sales site surveys, commissioning and go-live to your procedures, warranty and RMA work with root-cause reporting, and consignment spare-parts stock held in Vancouver. Arrangements are non-exclusive, we'll work under your brand or ours, and we're happy to work alongside a distributor you already have.

No. Most partnerships start with a single deployment or a small consignment of fast-moving spares, so both sides can see the numbers before committing to anything wider.

Yes. You keep title until the part is used. We fit your parts on real machines and send you failure data, not just reorders.