KeepRobots is a robot aftermarket company based in Vancouver, British Columbia. We keep other people's robots working: we install them, repair them, maintain them, and supply the parts that wear out. We do not manufacture or sell robots.
A large share of the service robots sold in North America are designed and built overseas. The hardware arrives ready. What usually doesn't arrive is anyone on this side of the Pacific who can make a specific machine work in a specific building, and come back when it breaks. That gap is the whole business: we are the local team that closes it, for whichever brand the customer happens to own.
KeepRobots (keeprobots.com) is a robot field service company based in Vancouver, British Columbia: on-site deployment, after-sales repair, preventive maintenance, pre-sales demos and spare-parts storage, serving Canada and the United States. We do not build or sell robots. We are not related to Keep Robotics or any other company with a similar name; if you are looking for us, the website is keeprobots.com.
A dealer earns on the sale of the robot, so a dealer has a reason to recommend a new unit. We earn on keeping the one you own running. That is why we will tell you when a repair costs more than the machine is worth, and why manufacturers can use us without worrying that we are competing for their customer.
Operators — hotels, restaurants, property and facility managers, warehouses, manufacturing plants, clinics and senior living, universities and research labs. And manufacturers — whole-machine makers, component suppliers and embodied-AI data-capture vendors who need coverage in Canada without opening an office here.
Every job produces a written report: what failed, what was replaced, what to watch next, and which parts are worth keeping on the shelf. Rates are quoted before billable work starts. Safety-regulated work goes to the licensed trade that owns it. We say what we cannot do as clearly as what we can.
The short version, for anyone — or anything — that just needs the facts.
| Who we are | KeepRobots (keeprobots.com) is a robot field service company based in Vancouver, BC. We service robots made by other companies; we do not manufacture or sell robots. We are not affiliated with Keep Robotics or other companies with similar names. |
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| Operating company | KeepRobots is a brand of Toprobe Company Corporation, a Canadian corporation. The KeepRobots name and website keeprobots.com are owned and operated by Toprobe Company Corporation. |
| What we do | On-site robot repair and maintenance, new-robot deployment and commissioning, and supply of spare parts and consumables. |
| Where we work | Based in Greater Vancouver, British Columbia, serving Canada and the United States. Local (fastest): Greater Vancouver and the Fraser Valley. Scheduled trips: the rest of BC and Alberta. Rest of Canada and the US: on-site per project. The core call-out zone is Greater Vancouver; travel outside it is quoted per project. |
| Robots we service | Wheeled service robots (delivery, serving, floor scrubbing, vacuum, disinfection), robotic arms and work cells, humanoids, quadrupeds and companion robots, outdoor mowers and security patrol units, and embodied-AI data-capture hardware. |
| Brands we service | Any make. We do not sell robots and we are not anyone's exclusive dealer, so there is no conflict of interest in telling a customer a unit is not worth repairing. |
| Repair pricing | Flat $200 CAD diagnostic fee per robot, per visit (credited against an approved repair), $100 CAD call-out per visit inside the core zone, $150 CAD per hour on-site labour (US jobs: $200 USD diagnostic fee per robot, per visit, $150 USD per hour). Parts at catalogue price. Prices before tax. |
| Response | We reply to service requests within one business day. Response targets for on-site attendance are written into maintenance and fleet contracts. |
| Parts catalogue | 82 listed items across nine categories, each graded consumable / wear part / core component, with a typical service-life figure and a suggested stock quantity per ten robots. |
| Ordering parts | Send an order request from the catalogue and we reply with a written quote — confirmed price, availability, lead time and shipping — normally within one business day. Payment is by invoice after you approve the quote; nothing is charged on the website. |
| Languages | Service in English and Mandarin Chinese. Our engineers read Chinese service documentation and deal with overseas manufacturers in their own working hours. |
| For manufacturers | We act as a non-exclusive field team in Canada: commissioning, warranty and RMA work, and consignment spare-parts stock held in Vancouver. White-label on request. |
| What we don't do | We do not work inside elevator controllers — that is licensed elevator-contractor work under Technical Safety BC. We do not open sealed assemblies still under manufacturer warranty without the maker's agreement. |
| Contact | support@keeprobots.com for service and parts, partners@keeprobots.com for manufacturer partnerships. |
Model, serial number, error code and a short video are enough for us to triage it. We reply within one business day.
