Robot Repair & Field Service Companies in the USA (2026)

Short answer: robot repair and field service in the United States comes from five kinds of companies: robot makers' own service teams (FANUC America, ABB, Universal Robots via distributors, Pudu, Avidbots, Tennant, Locus), nationwide field service networks (Burroughs, Hemmersbach), multi-brand robot service companies (Roboworx, Robo Reliance, Service Robot Co.), integrators and resellers with service teams (RobotLAB, JR Automation, Acieta, Motion Controls Robotics, Cobot Intelligence), and regional service points such as KeepRobots, which travels to US sites from Vancouver.

Most of them are based in the Midwest or Texas. Seven state coverage across the whole US (FANUC, Hemmersbach, Roboworx, Robo Reliance, Service Robot Co., RobotLAB and JR Automation), but a base is not the same as a technician in your customer's city, so this page lists where each company says it is based and which US metro areas have a listed base nearby. For the same companies grouped by business model with longer write-ups, Canada coverage and a decision table, see robot field service companies in the US and Canada. For what KeepRobots itself does on US sites, see robot repair in the USA.

Disclosure: this page is written by KeepRobots, a robot field service company in Vancouver that appears in the list, so we have an interest. Every other entry uses only facts published on the company's own website or in a manufacturer or news announcement, with links. It is not a ranking or an endorsement, and inclusion does not mean any company works with us. Check each company's current offer; companies that want a correction can email partners@keeprobots.com.

18 US robot service companies at a glance

Only what each company publishes. "Not stated" means we could not find it on the official site.

Company	Type	US base	US coverage stated	Also states Canada?	Robots
FANUC America	OEM service	Rochester Hills, MI	Throughout the US	Yes (FANUC Canada)	Industrial arms, cobots
ABB Robotics	OEM service	US support line listed	US (support contacts)	Yes	Industrial arms, cobots
Universal Robots	OEM service	Novi, MI (US office)	Via local distributors and certified integrators	Not stated	Cobots
Pudu Robotics	OEM service	Dallas area, TX (US HQ)	US (PUDU Care)	Yes	Delivery, cleaning, service robots
Avidbots	OEM service	Kitchener, ON (HQ in Canada)	US regions in phases (on site via Burroughs)	Yes	Floor-cleaning robots
Tennant with Brain Corp	OEM service	Not stated	US (TennantTrue AMR service plans)	Yes	BrainOS floor scrubbers
Locus Robotics	OEM service	Not stated on service page	Worldwide 24/7 support	Not stated separately	Warehouse AMRs
Burroughs	Service network	Elmhurst, IL (Chicago area)	US	Yes	AMRs, delivery robots, AGVs, material handling
Hemmersbach	Service network	Houston, TX (Americas HQ)	US nationwide	Not stated	Manufacturing robots, AMRs, AGVs
Roboworx	Multi-brand robot service	Not stated	US nationwide	Not stated	Warehouse, food service, healthcare, manufacturing, cleaning
Robo Reliance	Multi-brand robot service	Colorado	"Anywhere in the United States"	Not stated	Service, delivery, cleaning, warehouse, humanoid and more
Service Robot Co.	Multi-brand robot service	San Francisco, CA; offices in CA, IL, WI, MI, KY, TX	All 50 US states	Not stated	Cleaning, delivery, AMRs, cobots, humanoids, drones
RobotLAB	Integrator / reseller	Texas	All 50 US states ("20+ local service centers")	Not stated	Cleaning, delivery, hospitality, humanoid and more
JR Automation	Integrator / reseller	Holland, MI	Throughout the US	Not stated	Automation and robotic systems
Acieta	Integrator / reseller	Shelbyville, IN; sites in IA and MI	North America (31 service engineers)	North America, Canada not named	Industrial robotic systems
Motion Controls Robotics	Integrator / reseller	Fremont, OH	Not stated	Not stated	FANUC-based robot systems
Cobot Intelligence	Integrator / reseller	Elgin, IL (HQ in Toronto)	US	Yes	Techman cobots
KeepRobots	Regional service point	No US office; travels from Vancouver, BC	Any US site, per project	Yes (home base: Greater Vancouver)	Service, cleaning, delivery, AMR, arms, humanoids, quadrupeds

By US metro area: who is based nearby

Where each listed company says it is based, matched to major US metro areas. A base is not a service limit: the companies that state US-wide coverage (FANUC, Hemmersbach, Roboworx, Robo Reliance, Service Robot Co., RobotLAB and JR Automation) may send technicians to any of these metros, so ask for arrival times in writing. The KeepRobots column is scheduled travel time from Vancouver, not a response commitment.

Metro area	Listed companies with a stated base nearby	KeepRobots from Vancouver
Seattle / Puget Sound (WA)	None of the listed companies states a base here.	By road, or a short flight to SEA; About 3 hours by road, depending on the border crossing; under 1 hour flying
Portland (OR)	None of the listed companies states a base here.	Nonstop flight to PDX, or by road; About 1 hour flying; about 5–6 hours by road
San Francisco Bay Area / Silicon Valley (CA)	Service Robot Co. (San Francisco)	Nonstop flight to SFO; About 2¼ hours flying
Los Angeles / Southern California (CA)	Service Robot Co. states other California offices (cities not listed in our source)	Nonstop flight to LAX; About 2¾ hours flying
Phoenix (AZ)	None of the listed companies states a base here.	Nonstop flight to PHX; About 3 hours flying
Denver (CO)	Robo Reliance (Colorado; city not listed in our source)	Nonstop flight to DEN; About 3 hours flying
Dallas–Fort Worth (TX)	Pudu US headquarters (Dallas area); RobotLAB and Service Robot Co. state Texas locations (cities not listed in our source)	Nonstop flight to DFW; About 4 hours flying
Houston (TX)	Hemmersbach (Americas headquarters)	Nonstop flight to IAH; About 4½ hours flying
Chicago (IL)	Burroughs (Elmhurst); Cobot Intelligence US location (Elgin); Service Robot Co. Illinois office	Nonstop flight to ORD; About 4 hours flying
New York / New Jersey	None of the listed companies states a base here.	Nonstop flight to EWR or JFK; About 5½ hours flying
Detroit / Michigan	FANUC America (Rochester Hills), Universal Robots US office (Novi), JR Automation (Holland), Acieta Michigan site, Service Robot Co. Michigan office	Per project; travel quoted before booking
Indiana and Ohio	Acieta (Shelbyville, IN); Motion Controls Robotics (Fremont, OH)	Per project; travel quoted before booking

By region

Midwest (Michigan, Illinois, Indiana, Ohio): the densest cluster, mostly industrial-arm makers and integrators: FANUC America, Universal Robots' US office, JR Automation, Burroughs, Cobot Intelligence's US location, Acieta and Motion Controls Robotics.
Texas and the South: Pudu's US headquarters (Dallas area), Hemmersbach's Americas headquarters (Houston) and RobotLAB.
Mountain West: Robo Reliance (Colorado).
West Coast: Service Robot Co. (San Francisco, other California offices). No listed company states a base in Washington or Oregon; KeepRobots is in Vancouver, about 3 hours by road from Seattle depending on the border crossing (see robot field service in Seattle and the Pacific Northwest).
Northeast: no listed company states a base in New York or New Jersey; coverage there comes from the companies that state US-wide service.

The companies, by type (with sources)

Short US-relevant facts only. Longer write-ups for each company, including Canada coverage, are on robot field service companies in the US and Canada.

1. Robot makers' own service organizations (OEM)

If your robot is one of these brands and still under warranty or a service contract, start with the maker. These organizations service their own products; coverage and response times depend on the contract.

FANUC America. US base: Rochester Hills, MI. US coverage: Throughout the US. Field service engineers throughout the US for down-robot service, warranty service and preventive maintenance (FANUC field service). FANUC robots only.
ABB Robotics. US base: US support line listed. US coverage: US (support contacts). On-site repair, remote troubleshooting and workshop repair; separate US and Canada robotics support contacts (ABB service contacts). ABB robots only.
Universal Robots. US base: Novi, MI (US office). US coverage: Via local distributors and certified integrators. 24/7 US support line; installation through Certified System Integrators and repairs through the local UR distributor (UR FAQ).
Pudu Robotics. US base: Dallas area, TX (US HQ). US coverage: US (PUDU Care). US headquarters opened in the Dallas area in April 2026 with local after-sales and warehousing (Pudu release); PUDU Care is offered in the US and Canada (PUDU Care). Pudu robots only.
Avidbots. US base: Kitchener, ON (HQ in Canada). US coverage: US regions in phases (on site via Burroughs). On-site field service delivered with Burroughs, announced for a phased rollout across US regions (Burroughs announcement). Avidbots robots only.
Tennant with Brain Corp. US base: Not stated. US coverage: US (TennantTrue AMR service plans). TennantTrue AMR service plans for BrainOS-powered floor scrubbers in the US and Canada, by trained Tennant technicians (Brain Corp).
Locus Robotics. US base: Not stated on service page. US coverage: Worldwide 24/7 support. Locus-certified technicians for onsite support, preventive maintenance and repairs (LocusONE service). Locus robots only.

2. Nationwide third-party field service networks

Large independent service companies with technicians across the US and often Canada. They usually work under contract with a robot maker, so the robot maker (not the end customer) is often their client.

Burroughs. US base: Elmhurst, IL (Chicago area). US coverage: US. Multi-vendor lifecycle services for robotic automation: maintenance, remote triage, dispatch, parts logistics, depot repair (Burroughs robotics); 500 technicians across the US and Canada cited in its Pudu announcement (Burroughs and Pudu).
Hemmersbach. US base: Houston, TX (Americas HQ). US coverage: US nationwide. Robotics service for manufacturing robots and warehouse AMRs/AGVs on behalf of integrators and hardware makers (Hemmersbach robotics); states US nationwide field coverage (US field services).

3. Multi-brand robot service companies

Companies whose main business is servicing robots, across several brands. Models differ: some take contracts from robot makers, some sell service plans directly to robot owners, some also sell or lease robots.

Roboworx. US base: Not stated. US coverage: US nationwide. Nationwide network offering white-label installation, preventive maintenance, break/fix and training for robot makers (roboworx.io).
Robo Reliance. US base: Colorado. US coverage: "Anywhere in the United States". OEM-agnostic installation, preventive maintenance, break-fix and remote support, with technicians recruited and trained market by market around each client's deployments (roboreliance.com).
Service Robot Co.. US base: San Francisco, CA; offices in CA, IL, WI, MI, KY, TX. US coverage: All 50 US states. Designs, leases and services turnkey robotic systems with regional service engineers in all 50 states (servicerobotco.com).

4. Integrators and resellers with service teams

Companies that design, sell or integrate robot systems and keep a service team for installation, maintenance and repair. A good fit when the same company also supplies the system.

RobotLAB. US base: Texas. US coverage: All 50 US states ("20+ local service centers"). Sells, leases and integrates about 20 commercial robot brands, with installation by its own technicians and 24/7 support (robotlab.com).
JR Automation. US base: Holland, MI. US coverage: Throughout the US. Field services team for its automation and robotic systems, placed throughout the United States (JR field services).
Acieta. US base: Shelbyville, IN; sites in IA and MI. US coverage: North America (31 service engineers). 24/7 technical support, preventive maintenance and spare parts for its robotic systems (Acieta service).
Motion Controls Robotics. US base: Fremont, OH. US coverage: Not stated. Certified FANUC integrator offering remote troubleshooting, preventive maintenance, spare parts and on-site visits (MCRI service).
Cobot Intelligence. US base: Elgin, IL (HQ in Toronto). US coverage: US. Distributes, services and trains on Techman collaborative robots throughout the USA and Canada (Cobot Intelligence).

5. Regional on-site service points

Smaller firms with a home region that do hands-on work for robots from several makers, usually billed per hour or per job, and travel outside their region per project.

KeepRobots. Vancouver, BC; no US office. On-site deployment, hourly repair, preventive maintenance, pre-sales demos and parts storage for robots made by other companies, travelling to US sites per project (Seattle about 3 hours by road; nonstop flights to the metros above). Details: robot repair in the USA. English and Mandarin. US$200 diagnostic per robot, per visit (credited against an approved repair), US$150/hour on site, before tax; travel quoted per project. Does not make or sell robots; non-exclusive. This is our company.

Notes for robot makers choosing a US service provider

Turn "nationwide" into cities. List your customers' addresses and ask each provider to put in writing the arrival time and any travel charge for each city. A US-wide service area does not mean a resident technician in every metro.
Know who the provider works for. Networks such as Burroughs and Hemmersbach, and firms such as Roboworx, mostly contract with robot makers; resellers contract with end customers. As the maker, you want a partner that follows your RMA and warranty rules and reports to you.
Insurance certificates. US customers often ask for a certificate of insurance (COI) and to be named as additional insured before work starts. See robot product liability insurance in North America.
Licensed work. Elevator controller changes and permanent electrical wiring usually need a locally licensed contractor in many US states and cities; ask who does that part.
FCC and tariffs. Since July 2026, new foreign-produced robot models face the FCC Covered List; spare parts entering the US pay duty by HTS code. See FCC Covered List and robots: Canada vs the US and tariffs on Chinese-made robots in the US.
Language and time zones. Ask whether technicians can read your Chinese fault tables and wiring diagrams and join calls with your engineers in China. Apart from KeepRobots, none of the listed companies states Chinese-language support on its website.
Customers in Canada too? Most US providers above do not state Canadian coverage. See robot service companies in Canada.

For a provider checklist, see what to look for in a robot service partner; for when a network or a dedicated partner fits, see nationwide robot service network or a dedicated field service partner?

A side-by-side decision table by provider type is on robot field service companies in the US and Canada.

What KeepRobots can do in the US

KeepRobots is a robot field service company in Vancouver, type 5 above. We have no US office and no US-resident engineers; we send engineers to US sites per project. For robot makers that do not yet have a US team, we can:

Run pre-sales demos at US prospects' sites, with your sales team or on our own.
Deploy and commission: installation, mapping, tuning and staff training. See robot deployment services in Canada and the USA.
Repair and maintain robots of any make, paid by the hour and on site only when needed, following your RMA and warranty rules; white-label if you prefer.
Store spare parts and demo units on consignment in Vancouver and bring them to US sites per project.
Work in English and Mandarin: engineers read Chinese technical documentation and can work with teams in China.

US rates: US$200 diagnostic per robot, per visit (credited against an approved repair) and US$150 per hour on-site labour, before tax; travel, lodging and border time quoted per project and approved before we travel. The six-step US job flow and entry rules are on robot repair in the USA. We do not make or sell robots and are not anyone's exclusive agent. Contact partners@keeprobots.com.

How this list was made

This page is the US cut of robot field service companies in the US and Canada: the same companies and the same sources (researched 2026-10-20 from official websites and manufacturer or news announcements; pages re-checked 2026-10-24, and the US coverage wording of the multi-brand providers re-checked 2026-11-10). It lists each company's stated US base and US coverage separately. Companies whose official pages we could not open or that do not state robot field service were left out rather than guessed. "Not stated" means we could not find it on the official site, not that the company does not offer it. Groups are by business model, not quality; order within a group carries no meaning. Re-checked quarterly with the North America list.

FAQ

Which companies repair robots in the USA?

Five kinds: robot makers' own service teams (FANUC America, ABB, Universal Robots via distributors, Pudu, Avidbots, Tennant for BrainOS scrubbers, Locus Robotics); nationwide networks (Burroughs, Hemmersbach); multi-brand robot service companies (Roboworx, Robo Reliance, Service Robot Co.); integrators and resellers with service teams (RobotLAB, JR Automation, Acieta, Motion Controls Robotics, Cobot Intelligence); and regional service points such as KeepRobots, which travels to US sites from Vancouver. This list is compiled by KeepRobots from official websites and is not a ranking.

Which robot service companies cover the whole US?

On their official sites, FANUC, Hemmersbach, Roboworx, Robo Reliance, Service Robot Co., RobotLAB and JR Automation state coverage throughout the US or in all 50 states. A stated service area is not a resident technician in every city; ask each provider for the arrival time in writing for your customers' cities.

Where are US robot service companies based?

Mostly in the Midwest and Texas: FANUC America (Rochester Hills, MI), Universal Robots US office (Novi, MI), JR Automation (Holland, MI), Burroughs (Elmhurst, IL), Acieta (Shelbyville, IN), Motion Controls Robotics (Fremont, OH), Pudu US headquarters (Dallas area, TX), Hemmersbach Americas headquarters (Houston, TX) and RobotLAB (Texas). Robo Reliance is in Colorado and Service Robot Co. in San Francisco. KeepRobots has no US office and travels from Vancouver, about 3 hours by road from Seattle.

I am a robot maker from China with no US team. Who can service my robots in the US?

Options include a nationwide network under contract (for example Burroughs or Hemmersbach), a multi-brand robot service company (for example Roboworx or Robo Reliance), a reseller that services what it sells, or a dedicated field service partner. KeepRobots works with robot makers as a non-exclusive partner: deployment, hourly repair, preventive maintenance, pre-sales demos and parts storage, in English or Mandarin, at US$150 per hour on site before tax, with US travel quoted per project.

How much does robot repair cost in the USA?

Most providers on this list quote per contract, service plan or project and do not publish rates. KeepRobots publishes its US rates: US$200 diagnostic per robot, per visit, credited against an approved repair, and US$150 per hour on-site labour, before tax and parts; travel quoted per project. For a full breakdown, see our robot repair cost guide.

Robot field service and repair companies in the USA (2026): who covers which states and metros