Delivery robot field service & repair in North America (2026)

Short answer: Delivery, serving and hotel robots in North America rarely stall on the robot itself. They stall on the building: elevators, doors and access control, patchy Wi-Fi, carpet and thresholds, and maps that drift out of date. KeepRobots is a robot field service company based in Greater Vancouver, serving Canada and the United States. We can deploy your delivery robots, coordinate elevator and door integration with the building's contractors, repair them on site by the hour, maintain them and store spare parts in Vancouver.

Common field problems with delivery and serving robots

Restaurants, hotels, hospitals, senior living and offices all look different, but the same problems come up again and again.

Problem	Why it happens	What fixes it on site
Robot can't call or ride the elevator	Integration not finished, elevator gateway offline, car in independent service, controller changed after modernization	Check the robot side (gateway, network, credentials, call logic) and bring in the building's licensed elevator contractor for anything on the controller side
Robot stuck at doors or gates	Automatic door opener not integrated, access-control rules changed, fire doors closing on a schedule	Agree a door interface with building management and the access-control vendor, adjust routes and timing, re-test
Task drops in certain corridors or lobbies	Wi-Fi dead zones, slow roaming between access points, captive portals, guest-network restrictions	Walk the route with a Wi-Fi survey, work with the IT team on SSID and roaming settings, set up LTE fallback if the robot supports it
Drifting, wobbling, failed docking	Worn drive wheel tread, flat spots, worn bearings, damaged casters	Measure tread, replace wheels and casters in pairs, re-check odometry and docking
Robot stops at carpet edges, ramps or lift sills	Threshold height beyond spec, carpet transitions, tight turns	Change route or approach angle, add a threshold ramp if the building agrees, mark trouble spots on the map
Wrong table, wrong room, or lost robot	Furniture moved, new layout, seasonal decorations, map not updated	Edit or rebuild the map, update waypoints, no-go zones and slow zones, then re-test every route
Trays rattle, sensors report a load that isn't there	Loose tray mounts, damaged tray sensors, spilled food and drink	Tighten or replace mounts, clean and test tray sensors, check for liquid damage
Guests block or play with the robot	Busy lobbies and dining rooms, children, unclear robot behaviour	Tune speed and stop distances within the maker's settings, adjust routes away from crowded areas, brief staff

The pattern behind most of these: the robot works in the demo, then the building changes. A local technician who can walk the site the same day is what keeps a fleet running. Wheel wear is covered in more detail in how long delivery-robot drive wheels actually last.

Elevators: who does what

Multi-floor delivery needs the elevator, and the elevator is where many deployments slow down. In British Columbia, elevating devices are regulated by Technical Safety BC. Anything inside or connected to the elevator controller is elevator work for the building's licensed elevator contractor. We handle the robot side: network, gateway setup, call logic, floor-by-floor testing and behaviour when a car is full, out of service or recalled during a fire alarm. Other provinces and US states have their own elevator authorities, so the contractor and permit questions are asked at the site survey. More in elevator integration for service robots in BC.

What KeepRobots can do for delivery robot makers

Deployment and commissioning: site survey, Wi-Fi walk, mapping, waypoints, no-go zones, door and elevator coordination with building contractors, staff training and go-live. Site report back to you.
On-site repair, billed by the hour: drive wheels, casters, trays, bumpers, sensors, batteries, chargers, and module swaps under your engineers' guidance.
Preventive maintenance: scheduled checks to your manual: wheel and caster wear, sensor cleaning, battery health, firmware versions, map review after layout changes.
Pre-sales demos: a demo at a prospect's restaurant or hotel with your salesperson, or run by us, after a site check so it doesn't fail on a threshold or a dead Wi-Fi zone.
Spare parts and idle-unit storage: wheels, casters, trays, batteries and spare robots in Vancouver, including consignment stock. See robot spare parts in Canada: consignment.

If we haven't worked on your model, we train on your manuals (English or Chinese) and a sample unit before the first customer visit.

Typical process

First email to partners@keeprobots.com with the robot model, target sites (restaurants, hotels, hospitals, offices), locations and what you need.
Scope call: agree escalation, response expectations, working-hours overlap with your team, and whether we appear under our name or yours.
Training: manuals, service app access, fault codes and parts list; hands-on with a sample unit.
Starter parts stock in Vancouver: wheels, casters, trays and a spare battery are the usual starting point.
First site: survey, building contacts for elevator, doors and IT, then mapping and go-live.
Ongoing: hourly repair visits, map updates when layouts change, preventive maintenance if the customer wants it, and a fault log shared with you.

Published rates

Item	Canada	United States
Diagnostic fee, per visit (credited if the repair is approved)	$200 CAD	$200 USD
Call-out fee, Greater Vancouver core area	$100 CAD per visit	Travel quoted per project
On-site labour	$150 CAD per hour	$150 USD per hour

Taxes extra. Parts extra. Travel outside the core area and US jobs are quoted per project. Deployments, preventive maintenance programs and demo support are quoted per project from the same hourly rates. No onboarding or annual fees.

Example only: a hotel delivery robot in the Greater Vancouver core area keeps failing to dock. The visit is a $200 CAD diagnostic plus a $100 CAD call-out. If the fix is a wheel pair replacement and one and a half hours of labour ($225 CAD), the diagnostic is credited against the approved repair, so the visit comes to $325 CAD ($100 call-out + $225 labour) plus parts and tax.

Compliance points for delivery robots in Canada and the US

Questions to check with your certification body and lawyer, not legal advice.

Electrical safety: Canada typically expects a Canadian-accepted mark (for example CSA or cUL) on the robot and charger. For service robots, UL 3300 is the standard many labs point to; ask yours whether it applies. A Chinese-language overview: service robot certification for Canada (Chinese).
Radio: ISED certification in Canada and FCC authorization in the US for Wi-Fi, Bluetooth and LTE modules.
FCC Covered List: since July 28, 2026 (DA 26-786), foreign-produced advanced robotic devices are on the FCC Covered List. Mobile delivery and serving robots generally fall within the definition; check your product with your lab. New models can't get FCC equipment authorization without a Conditional Approval, while models authorized before July 28 can still be imported, sold and used. Canada has its own ISED system and we found no similar Canadian measure. See FCC Covered List and robots: Canada vs the US.
Elevators: controller-side work goes through the building's licensed elevator contractor and the local authority (Technical Safety BC in BC).
Batteries: spare lithium-ion packs ship as Class 9 dangerous goods (UN3480; UN3481 when packed with or in equipment).

The partnership model is on North America field service for robot makers and third-party robot service for robot manufacturers. Related reading: elevator integration in BC, drive wheel service life and how to choose a robot service partner. For other robot types, see the solutions index.

FAQ

Can you connect our delivery robot to a building's elevator?

We handle the robot side: network, gateway, call logic and floor-by-floor testing. Anything inside or connected to the elevator controller is done by the building's licensed elevator contractor, and we coordinate with them.

What if the hotel's Wi-Fi is the problem?

We walk the robot's routes to find dead zones and roaming problems, then work with the site's IT team on network settings. If the robot supports LTE, we can set up fallback for weak areas.

Can you run a demo for a prospect before they buy?

Yes. We can join your salesperson or run the demo ourselves, and check the site beforehand for thresholds, doors and Wi-Fi so the demo route works.

Can our customers see your work under our brand?

We can work white-label under your brand or as KeepRobots, whichever you prefer. The arrangement is non-exclusive.

Is the FCC rule a problem for delivery robots already in US hotels?

Based on the FCC's documents, models authorized before July 28, 2026 can still be sold and used, and repairs with identical parts are not prohibited. The rule mainly blocks new models from getting FCC authorization.

Other robot types

Write to partners@keeprobots.com with your robot model, where your customers are and what you need. We reply within one business day, in English or Chinese.

Delivery robot field service in North America (2026)